Changes & returns
Discuss the conditions for your piece before ordering.
Before confirming
Because pieces are made to order, ask about changes, cancellation, alterations and returns for the exact item and any custom measurements. Keep the agreed conditions with your order confirmation.
If something needs attention
Contact us with the product name, order details and clear photographs of the concern. Please describe the issue before arranging a return or alteration.
Sending a piece back
Coordinate the return address, method and any associated costs with us first. This guide does not set a blanket return deadline or replace applicable consumer rights.